Patient experience can be enhanced with something as simple as deployment of IP IPPBX software in the healthcare segment. That is not the only benefit. Even internal communications and operations improve. The PBX software and its features do make a difference to how healthcare can use the system for internal communication and collaboration and for patient services. Take a look.
Appointments and reminders
This concerns large hospitals and individual practitioners. In both cases you need someone to take care of handling appointments and sending out reminders. Put in place IP PBX software and get over this worry. Patients can dial a number, get into the IVR pipeline and book an appointment and it goes to the CRM and to the concerned doctor. The CRM can be set up to send out text messages as reminders to patients.
Dr Malcolm in Tulsa set up the IP PBX to make it easy for patients to schedule appointments at any time and also to receive reminders or to cancel the appointment. His receptionist can now do something more productive.
Call transfer, intercom, mobility
Large hospitals typically have a switchboard setup through which calls can be transferred to called party. The doctor in question may be in any wing or department and must take the call. Modern IP PBX software easily permits calls to be transferred to any department. A doctor or a nurse may wish to consult another doctor in which case the intercom function comes in useful. If the doctor is not within the premises, the call goes through to the mobile number. Importantly, it does so through the PBX, not directly, so you have security.
Delve a bit deeper and you can fine tune the IP PBX set up to route calls according to time of the day, ensure prioritized handling of incoming calls and for different types of cases. You could easily set up a pager like environment to alert doctors that they are wanted on a call. There are lots you can do with IP PBX compared to plain, good old PSTN based PBX. It is time to switch to VoIP if you have not already done so.
Remote patient consultation and doctor-doctor interaction
There is no doubt that the video conference and document sharing via WebRTC can be time saver and life saver too. Imagine a scenario where a patient must consult a doctor at night or in case of an emergency. The video feature permits doctors to carry out visual diagnosis and recommend suitable line of action. In the same way the video conferencing feature is one thing doctors can use to consult other doctors and discuss patient records and line of treatment. Doctors, whether they are in large hospitals or as private practitioners, are busy and this form of interaction saves time as well as lives. Unified Communication IP PBX takes it a step further.
Email, voicemail, fax rolled into one
Individual doctors and large hospitals routinely make use of emails and, in recent times, chat apps like Whatsapp to interact with patients or with doctors. Fax is still preferred when it comes to transmitting patient records and reports. A UC IP PBX solution rolls all these channels into one and makes for easier management of call records, voice mail, text, email and fax through a single interface with inherently higher security.
Elder care and home nursing
Health care services may provide elder care and home nursing facilities in which it is important for caregivers to connect with doctors and emergency services through a single interface. Likewise, patients receiving such care must be able to communicate with care givers directly or with hospitals as and when the need arises, such as when a nurse is assigned only day duty and an emergency arises at night. It is a simple enough matter to include all such in-house employees and contracted employees into the IP PBX net. Patients receiving such care will be delighted at the improved quality of your services.
Branch hospital operations
It is not uncommon for hospitals to have branches in various locations. Providing separate phone lines for each location would prove expensive and also a stumbling block to smoother communications. Besides, there is also the matter of managing accounts and knowing about misuse. Short-circuit all these issues with a hosted multi-tenant IP PBX system in which each branch becomes a tenant with its set of numbers and users in separate channel but with overall facility to control permissions.
Send announcements through SMS/voice broadcasts
Opt for the add-on SMS/voice broadcast option and you can send out a message to thousands of recipients with just one click. You could reach out to patients, to healthcare employees and to doctors.
Consider a WebRTC integrated IP PBX that permits audio-video calls and conferencing. Use this feature for training sessions for your employees, wherever they may be located. The system could even be set up to broadcast video stream of ongoing surgical procedures and record them for future reference.
With so many different ways the IP PBX software can be set up and used in healthcare, it is to your advantage to get one, either on-premise or a hosted multi-tenant IP PBX.