When you have a virtual business, there is no gate keeper for your office. But, it so happens that you need a gate keeper for any business at least to know who visited you in your absence. Only then will you know that someone is truly interested in your work. If it is a prospective customer, then you can always call them back and continue the conversation. So, you cannot actually have a gate keeper, but you do have one more fabulous service – phone answering service.
Why is a phone answering service beneficial?
Cost effective –
The phone answering service is the most cost effective way of greeting your customers when they call and helping them solve issues. Hiring man power to do the same will cost you more and you will have to create an office space for the person. But, through the answering service, everything is virtual.
An auto attendant is surely more efficient than the manual attendants. The automated service will never miss a call and will be very efficient while answering questions. But, a real person can miss calls or answer vaguely causing disinterest in the person who has made the call.
What can sound more impressive than an automated answering service? The person who has called will certainly feel impressed by the official settings. The virtual receptionists will surely create an impact by greeting politely and listening patiently. Your business will also seem formal and posh because of this service.
First impression –
Most of the prospective clients call you first before they meet you in person. If you do not have a phone answering service, you will miss the calls and the clients as well. When the client talks to the answering service the first time, a good impression is created. Then, the call is directed to the required individual or department. Time is saved, impression is made. A phone answering service can make your business feel established and professional. That is the kind of first impression that you want to make.
The phone answering services come with customization faculties. You can customize the client’s experience. All you have to do is record a main greeting which includes the name of your business. This message can be updated regularly according to the changes that take place in your company and business. You can also set up menu options according to the departments that you have. If you wish, you can also add an urgent option which can be used during emergency to reach you directly, at any hour of the day. This way, you will not be missing an important call.
Saves time –
Along with saving time for the customers, it also saves your time. You have an important business to run and can’t spend your time answering the phone. The phone answering service will filter your calls virtually and save your time. Thus, you can spend your time on more important matters.
The phone answering service will greet your clients, create a first impression, and encourage them to leave a positive message. After this, the ball will be in your court and you can call them back with a great business prospective.